Download Supply Chain Department Service Charter in PDF
PREAMBLE
The purpose of this Charter is to define the standards of services provided by the Department. We are committed to providing quality services that meet and surpass our customers’ needs. We endeavor to serve you with integrity, impartiality, humility, transparency and accountability.
OUR VISION
A department of excellence in the provision of efficient and effective services in supply chain management to our clients.
OUR MISSION
Providing quality public procurement and asset disposal services to ensure value for money.
WHO WE ARE
The Supply Chain Management Department draws its mandate from Article 227 of the Constitution and relies on the provisions of the Public Procurement and Asset Disposal Act, 2015 (PPADA), the attendant Regulations, Directives from the Public Procurement Regulatory Authority (PPRA) and standard tender documents which are customized to the specific circumstances of the Commission.
The directorate is responsible for obtaining quality goods and services at the lowest possible cost to ensure value for money to the Commission.
OUR SERVICES
The directorate provides the following services:
a) Registration of Suppliers, Contractors and Consultants
b) Consolidation of Procurement Plan
c) Procurement of goods, services and works
d) Disposal of unserviceable, obsolete or surplus items
(e) Stores Receipt and Issuance
(f) Advising management through briefs and professional opinions
(g) Inventory and asset management
WHERE ARE WE LOCATED
We are located at the Reinsurance Plaza, Third floor, Room 323, 314 and 315.
WORKING HOURS
Monday – Friday:
08:00 A.M. – 01:00 P.M
02:00 P.M. – 05:00 P.M
OUR CORE VALUES
The directorate commits to the following set of core values in service delivery:
• Integrity
We shall be honest, use the power given to us responsibly and adopt a zero-tolerance approach on corruption.
• Humility
We shall be respectful, courteous and approachable.
• Impartiality
We shall act fairly, without bias or favoritism
• Transparency
We shall conduct our business in a transparent manner
• Accountability
We shall accept responsibility for our decisions and actions
• Professionalism
We shall embrace professionalism in all our services.
OUR CUSTOMERS
Our customers include:
- Suppliers
- Contractors
- Consultants
- Internal user units
- Public Procurement Regulatory Authority
- Government Agencies
OUR COMMITMENTS
- Treat our clients with respect
- Respond to correspondences within 5 working days
- Pick up call within 3 rings
- Respond to emails within a day
- Uphold integrity, impartiality and transparency.
OUR CUSTOMERS’ RIGHTS
Our customers have right to:
- Quality and timely services
- Safe, healthy and clean environment
- Relevant information and feedback
- Courteous and timely response to requests, complaints and enquiries
- Confidentiality
OUR CUSTOMERS’ OBLIGATIONS
The Directorate expects its customers to:
- Abide by the procurement law and Regulations.
- Familiarize with the relevant institutional policies
- Treat our staff with respect and courtesy
- Provide adequate information to enable us serve you better
- Uphold integrity and dignity
- Provide feedback
OUR RANGE OF SERVICES
|
S/NO |
SERVICES / GOODS / WORKS |
REQUIREMENTS |
CHARGES |
TIME LINES |
|
1 |
Bi annual registration of Suppliers, Contractors and Consultants |
Proof of eligibility and capability as per PPADA 2015 (sec 71) |
Nil |
3 Months |
|
2 |
Continuous Registration of Suppliers, Contractors and Consultants |
Proof of eligibility and capability as per PPADA 2015 (sec 71) |
Nil |
30 days |
|
3 |
Preparation and consolidation of Procurement Plan |
1. Approved / indicative budget |
Nil |
30th June |
|
4 |
Processing of purchase requisition |
1. Requisition Memo Approved by Accounting Officer 2. Specifications / TORs / BQs |
Nil |
2 days |
|
5 |
Procurement of Goods, Services or Works |
International Open Tender |
• Free- Downloaded from KLRC website, PPIP portal |
4 months |
|
Open National Tender |
3 Months |
|||
|
Restricted Tender |
2⅟₂ Months |
|||
|
Request for Quotation |
Nil |
1 month |
||
|
6 |
Inspection and Acceptance |
Common user items & services |
Nil |
Same day |
|
Simple Projects |
Nil |
Immediately after completion |
||
|
Complex Infrastructure Projects |
Nil |
Immediately after completion |
||
|
7 |
Receipt of Goods to the store |
• Inspection and acceptance certificate |
Nil |
Same day |
|
8 |
Issuance of Goods from the store |
Approved Counter Requisition form (S11) |
Nil |
1 day |
|
9 |
Tendering for Disposal of unserviceable, obsolete or surplus items |
• Disposal committee Recommendations |
• Free- Downloaded from KLRC website, PPIP portal |
30th June |
REVIEW OF THE CHARTER
The Department in consultation with relevant stakeholders shall review this Service Charter every two years and on a need basis to ensure effective and efficient service delivery.
HAVE YOUR SAY
Any service that does not meet the commitment of this Charter may be reported to the following
The Head of Supply Chain Management
Kenya Law Reform Commission
P.O Box 34999-00100, NAIROBI
Tel: 020- 2218951 ext. 241
Email; This email address is being protected from spambots. You need JavaScript enabled to view it.
OR
The Commission Secretary / Chief Executive Officer
Kenya Law Reform Commission
P.O Box 34999-00100, NAIROBI
Tel: 020- 2218951
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. / This email address is being protected from spambots. You need JavaScript enabled to view it.
OR
The Complains Committee
Kenya Law Reform Commission
P.O Box 34999-00100, NAIROBI
Tel: 020- 2218951
Email; This email address is being protected from spambots. You need JavaScript enabled to view it.